At Home Plate, we are committed to protecting users' privacy and ensuring the security of their data according to global best practices.
1. Information We Collect
We collect information needed to create your account, process orders, and improve your experience, including:
- Account Information: Name, phone number, email address, and encrypted password.
- App Usage Information: Delivery address, geolocation if GPS is enabled, order details, and in-app activity logs.
- Technical Information: Device type, operating system, IP address, and usage data such as analytics.
2. How We Use Your Information
We use your information for the following purposes:
- Create and manage your user account.
- Process, prepare, and deliver your orders.
- Improve the in-app user experience.
- Communicate with you through notifications and technical support.
- Prevent fraud, misuse, or unauthorized activity.
- Analyze performance and develop our services.
3. Data Sharing
We do not sell your personal data. Your data may be shared only when needed to provide the service, including with:
- Restaurants, to prepare your order.
- Delivery drivers, to complete delivery.
- Payment service providers, to process payments.
- Government or legal authorities, when required by law.
4. Geolocation
- Your location may be used to identify nearby restaurants and facilitate delivery.
- Location access is enabled only after your permission.
- You can disable location permission at any time through your device settings.
5. Data Protection
We use data encryption, modern security protocols such as SSL, and intrusion protection systems to help protect your data. However, no electronic system can be guaranteed to be 100% secure.
6. Data Retention
- We retain your data as long as your account remains active.
- Some data may be retained for legal, accounting, security, or analytical purposes.
7. User Rights
You have the right to:
- Edit your account information.
- Request account deletion.
- Request a copy of your personal data.
8. Cookies
We may use cookies or similar technologies to improve app performance, analytics, and the user experience.
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Users will be notified of important changes.
10. Contact Us